Welcome to the Visas and citizenship page of the Australian Embassy, Ankara website.
Latest news
For the latest immigration and citizenship news, see News archive.
Please note, from 18 December 2023, Australian Biometric Collection Centre locations and Service Delivery Partners will change in this region. Links to make a biometric collection booking and the new ABCC location can be found on the Department of Home Affairs website at https://immi.homeaffairs.gov.au/help-support/contact-us/offices-and-locations/offices-in-australia/outside-australia
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Visa information
All non-citizens need to obtain a visa prior to travelling to Australia.
Biometrics
Depending on your location at the time you lodge a visa application, you may be required to provide biometrics.
Attaching supporting documents / English translations
Please ensure that any supporting documents required with your application are attached at time of lodgement.
ImmiAccount
ImmiAccount gives you access to many of our online services.
Click the Apply online button to get started.
Refugee and Humanitarian Resettlement Program
The Australian Government operates a global Humanitarian Program.
Contact us
Call the Global Service Centre. Use an interpreter. Your feedback is valuable!
Beware of Visa Scams / Migration fraud - Don't risk it! Report it!
If it doesn't feel right, flag it!
Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.
Global Service Centre
If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.
International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.
Using an interpreter
When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.
Alternatively, a TIS interpreter can also be engaged directly via:
- TIS website: Search | Translating and Interpreting Service (TIS National) or
- Home Affairs website See: Family and friends helping with your application
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.
Allegations related to suspicious border activities
If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime. You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.
Australia's Humanitarian Program
There is unprecedented demand for places in Australia's Humanitarian Program. Unfortunately, the demand for places far exceeds the number of places available and most applications which are not referred by UNHCR or proposed by an immediate family member are refused.
Emailed visa applications are not accepted for processing and we do not respond to pre lodgement enquiries. Humanitarian visa applications can only be accepted if posted or couriered to the Embassy and only when the request includes a completed Form 842. Further information on Australia’s Humanitarian Program and Form 842 is located on the department's website: Refugee and Humanitarian Program.
If you have an urgent protection need, please approach UNHCR in your current country of residence. UNHCR are in the best position to assess a person's protection needs and provide you with assistance and guidance. Please note that recognition of refugee status does not necessarily mean that you will be referred for resettlement.
آگاهی برای اتباع افغانستان درخواست های ویزا که از طریق ایمیل فرستاده شده باشند پذیرفته نمی شوند. برای معلومات بیشتر در مورد گزینه های ویزا برای اتباع افغانستان و طریقه درست ارائه کردن درخواست قابل اعتبار برای ویزا ، لطفاً اینجا را ببینید: Afghanistan Update.