Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website and click the Ask a question button to get started.
Global Service Centre
The Department of Home Affairs website has a range of information that may be able to assist you with your enquiry. If after checking the website, you still have further questions or require more information please call our Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.
Using an interpreter
The GSC is a multilingual service and if you do not speak English and require an interpreter – please select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.
Alternatively, a TIS interpreter can also be engaged directly via:
- TIS website: Search | Translating and Interpreting Service (TIS National) or
- Home Affairs website See: Family and friends helping with your application
Please note that the Australian Embassy Ankara is unable to answer questions regarding visas or citizenship and will simply advise you to call the GSC.
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.