Australian Embassy
Türkiye
Georgia and Azerbaijan

Contact Us

Emergency contact details 

If you, or someone you know, needs urgent assistance or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on:  

1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)


During business hours our consular staff at the embassy can also assist you at [email protected] or by calling us on +90 312 459 9500 

 

Visa and citizenship
 

Please be advised our Embassy and Consulates do not manage or process inquiries regarding:

  • Visas
  • Migration and resettlement to Australia
  • Customs
  • Citizenship

 To speak to someone on these topics, call +61 2 6196 0196 (for interpreter, press 6 – and wait)

  • To apply for a visa, click here
  • To lodge feedback or a complaint about visas click here
  • For Biometrics, click here
  • For Biometric problems, contact VFS Global here

For further information, please visit the Department of Home Affairs website at www.homeaffairs.gov.au.

The Embassy and Consulates are not able to provide a response if your email relates to the above topics.


Embassy Ankara

MNG Building
Uğur Mumcu Caddesi No: 88, Level 7
Gaziosmanpaşa 06700
Ankara / TÜRKİYE

Telephone: +90 312 459 9500
Fax: +90 312 446 4827

Email contacts:

  • [email protected] (Australian citizens: consular, passports and notarial services enquries - not visa or citizenship enquiries)
  • [email protected] (for general enquries - not visa and citizenship enquires)
     

Consulate-General Istanbul

Suzer Plaza
Asker Ocağı Cad. No: 15
Elmadağ Şişli 34367
Istanbul / TÜRKİYE

Telephone: +90 212 393 33 00
Fax: +90 212 243 13 32
Email: [email protected] (Australian citizens: consular, passports and notarial services enquries - not visa or citizenship enquiries)

 

Consulate Canakkale

Kolin Hotel
Boğazkent Mevkii L-2
Kepez
Çanakkale / TÜRKİYE

Telephone: +90 286 218 1721
Fax: +90 286 218 1724
Email: [email protected] (Australian citizens: consular and notarial services enquries - not visa or citizenship enquiries)

 

Consular and Passport Enquiries

Non-urgent consular or passport services enquiries can be directed to your nearest Australian mission by phone or email, noting passport services are not available at the Consulate in Canakkale. 

 

Visiting Us

We do not accept walk-in enquiries at the Embassy or our Consulates in Turkey. All visitors must have a pre-arranged appointment. To book an appointment, see our passports or notarial services pages.

 

Office Hours and Public Holidays

The Australian Embassy and Consulates in Turkey are open 08:30 – 12:30 and 13:30 to 17:00, Monday to Friday. Consular services operate between 08:30am – 4:45pm.

The Embassy and Consulates close for the following public holidays in 2022:

Monday               26 December 2022     Boxing Day 
Tuesday              27 December 2022     Christmas Day (in lieu) 
Friday                  30 December 2022     Additional DFAT holiday 

The Embassy and Consulates close for the following public holidays in 2023:
 

Monday

2 January 2023

New Year’s Day

Thursday

26 January 2023

Australia Day

Friday

7 April 2023

Good Friday

Thursday

20 April 2023

Ramadan (Ramazan Bayramı) Eve

Friday

21 April 2023

Ramadan (Ramazan Bayramı)

Monday

1 May 2023

Labor and Solidarity Day

Monday

12 June 2023

​Birthday of the Sovereign

Wednesday

28 June 2023

Sacrifice Holiday (Kurban Bayramı)

Thursday

29 June 2023

Sacrifice Holiday (Kurban Bayramı)

Friday

30 June 2023

Sacrifice Holiday (Kurban Bayramı)

Friday

27 October 2023

Republic Day Eve (in lieu)

Monday

25 December 2023

Christmas Day

Tuesday

26 December 2023

Boxing Day

Friday

29 December 2023

Additional DFAT holiday