Contact us
Before contacting the Embassy or our Consulates, please check if the answer to your question is already available in FAQs.
If you, or someone you know, needs urgent assistance or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on:
1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)
During business hours our consular staff at the embassy can also assist you at [email protected] or by calling us on +90 312 459 9500
Ankara Embassy
MNG Building
Uğur Mumcu Caddesi No: 88
Level 7
Gaziosmanpaşa 06700
Ankara
TÜRKİYE
Telephone: +90 312 459 9500 | Fax: +90 312 446 4827
Email contacts:
- [email protected] (for visa enquiries)
- [email protected] (for general enquries - not visa and citizenship enquires)
- [email protected] (Australian citizens only: consular, passports and notarial services enquries - not visa or citizenship enquiries)
Istanbul Consulate-General
Süzer Plaza
Asker Ocağı Cad. No: 15
Elmadağ Şişli 34367
İstanbul
TÜRKİYE
Telephone: +90 212 393 33 00 | Fax: +90 212 243 13 32
Email: [email protected] (Australian citizens only: consular, passports and notarial services enquries - not visa or citizenship enquiries)
Canakkale Consulate
Kolin Hotel
Boğazkent Mevkii L-2
Kepez
Çanakkale
TÜRKİYE
Telephone: +90 286 218 1721 | +90 531 886 5187 | Fax: +90 286 218 1724
Email: [email protected] (Australian citizens: consular and notarial services enquries - not visa or citizenship enquiries)
Consular and Passport Enquiries
Non-urgent consular or passport services enquiries can be directed to your nearest Australian mission by phone or email, noting passport services are not available at our Consulate in Canakkale.
Office Hours and Public Holidays
The Australian Embassy and Consulates in Türkiye are open 08:30 – 12:30 and 13:30 to 17:00, Monday to Friday.
Consular services operate between 08:30am – 4:45pm.
The Embassy and Consulates close for the following public holidays in 2025
| Thursday | 25 December 2025 | Christmas Day |
| Friday | 26 December 2025 | Boxing Day |
| Monday | 29 December 2025 | Additional DFAT Public Holiday |
| Tuesday | 30 December 2025 | Additional DFAT Public Holiday |
| Wednesday | 31 December 2025 | New Year’s Eve |
The Embassy and Consulates close for the following public holidays in 2026
| Thursday | 01 January 2026 | New Year’s Day |
| Thursday | 19 March 2026 | Ramazan Bayrami |
| Friday | 20 March 2026 | Ramazan Bayrami |
| Friday | 1 May 2026 | May Day |
| Tuesday | 26 May 2026 | Kurban Bayrami |
| Wednesday | 27 May 2026 | Kurban Bayrami |
| Thursday | 28 May 2026 | Kurban Bayrami |
| Friday | 29 May 2026 | Kurban Bayrami |
| Monday | 31 August 2026 | Victory Day |
| Friday | 25 December 2026 | Christmas Day |
| Monday | 28 December 2026 | Boxing Day |
| Tuesday | 29 December 2026 | Additional DFAT Public Holiday |
| Wednesday | 30 December 2026 | Additional DFAT Public Holiday |
| Thursday | 31 December 2026 | Additional DFAT Public Holiday |