If you, or someone you know, needs urgent assistance or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on:
1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)
During business hours our consular staff at the embassy can also assist you at [email protected] or by calling us on +90 312 459 9500
Please be advised our Embassy and Consulates do not manage public enquiries regarding:
- Visas
- Migration and resettlement to Australia
- Customs
- Citizenship
For enquiries regarding the above topics e-mail [email protected] or to speak to someone, call +61 2 6196 0196 (for interpreter, press 6 – and wait)
- To apply for a visa, click here
- To lodge feedback or a complaint about visas click here or email [email protected].
- For Biometrics, click here
- For Biometric problems, contact VFS Global here
For further information, please visit the Department of Home Affairs website at www.homeaffairs.gov.au.
The Embassy and Consulates are not able to provide a response if your e-mail relates to the above topics.
Embassy Ankara
MNG Building
Uğur Mumcu Caddesi No: 88, Level 7
Gaziosmanpaşa 06700
Ankara / TÜRKİYE
Telephone: +90 312 459 9500
Fax: +90 312 446 4827
Email contacts:
- [email protected] (Australian citizens: consular, passports and notarial services enquries - not visa or citizenship enquiries)
- [email protected] (for general enquries - not visa and citizenship enquires)
Consulate-General Istanbul
Suzer Plaza
Asker Ocağı Cad. No: 15
Elmadağ Şişli 34367
Istanbul / TÜRKİYE
Telephone: +90 212 393 33 00
Fax: +90 212 243 13 32
Email: [email protected] (Australian citizens: consular, passports and notarial services enquries - not visa or citizenship enquiries)
Consulate Canakkale
Kolin Hotel
Boğazkent Mevkii L-2
Kepez
Çanakkale / TÜRKİYE
Telephone: +90 286 218 1721 / +90 531 886 5187
Fax: +90 286 218 1724
Email: [email protected] (Australian citizens: consular and notarial services enquries - not visa or citizenship enquiries)
Consular and Passport Enquiries
Non-urgent consular or passport services enquiries can be directed to your nearest Australian mission by phone or email, noting passport services are not available at our Consulate in Canakkale.
Visiting Us
We do not accept walk-in enquiries at the Embassy or our Consulates in Turkiye. All visitors must have a pre-arranged appointment. To book an appointment, see our passports or notarial services pages.
Office Hours and Public Holidays
The Australian Embassy and Consulates in Turkey are open 08:30 – 12:30 and 13:30 to 17:00, Monday to Friday.
Consular services operate between 08:30am – 4:45pm.
The Embassy and Consulates close for the following public holidays in 2024
| Monday | 01 January 2024 | New Year’s Day |
| Friday | 26 January 2024 | Australia Day |
| Friday | 29 March 2024 | Good Friday |
| Wednesday | 10 April 2024 | Ramadan Holiday (Ramazan Bayrami) |
| Thursday | 11 April 2024 | Ramadan Holiday (Ramazan Bayrami) |
| Friday | 12 April 2024 | Ramadan Holiday (Ramazan Bayrami) |
| Monday | 17 June 2024 | Sacrifice Holiday (Kurban Bayrami) |
| Tuesday | 18 June 2024 | Sacrifice Holiday (Kurban Bayrami) |
| Wednesday | 19 June 2024 | Sacrifice Holiday (Kurban Bayrami) |
| Friday | 30 August 2024 | Victory Day |
| Wednesday | 25 December 2024 | Christmas Day |
| Thursday | 26 December 2024 | Boxing Day |
| Monday | 30 December 2024 | Additional DFAT Public Holiday |
| Tuesday | 31 December 2024 | New Year’s Eve |