Australian Embassy
Georgia and Azerbaijan

Contact Us

Contact us

Before contacting the Embassy or our Consulates, please check if the answer to your question is already available below.

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Frequently Asked Questions (FAQs)

Visas for Australia

Q: How do I apply for a visa to Australia?

  • To apply for a visa to Australia, click here.

Q: I have a question about Australian visas, can you help me?

  • No. The Embassy does not manage public enquiries regarding:
    • Visas
    • Migration and resettlement to Australia
    • Customs
    • Australian Citizenship (for citizenship certificates, etc. – see here.

      We cannot respond if your email relates to the above topics.

    • ​For visa questions please contact [email protected] or call Home Affairs on +61 2 6196 0196 (for interpreter, press 6 – and wait).
    • For Biometric appointments, click here.
    • For Biometric problems, please contact VFS Global here.
    • To provide feedback or to lodge a complaint about visas, click here or email [email protected]

Visas for Türkiye, including transit visas

Q. How do I apply for a Turkish visa?

  • Apply for a Turkish e-visa via the Turkish Government’s official website here
  • For other queries, see FAQs here
  • For transit visas, see here.

Q. Where do I get information on visas for other countries?

  • Please contact the relevant Embassy representing that country. See here.

Australian Passports – renewals and new applications

Q: How do I apply for or renew my Australian passport?

  • Please see our step-by-step instructions on how to apply for or renew your Australian passport here.

Q: How do I book a passport appointment?

  • Appointments are booked online here.

Q: Do I need an appointment to collect my passport?

  • No, appointments are not necessary for passport collection.
  • You can collect your passport Monday-Friday 9:00-12:30 and 13:30-16:30.
  • Please bring photo ID for entry into the Embassy and your current passport for cancellation purposes, if applicable.

Notarial Services

Q: What notarial services are offered by the Embassy?

  • Notarial services, such as certified copies, witnessing signatures, Certificates of No Impediment to Marriage (CNI), or affidavits are offered in person and by appointment only at the Australian Embassy Ankara and the Consulate-General in Istanbul.
  • A fee applies for all services – see here.
  • For more information and to make an appointment, click here.

Q: Can the Embassy put an Apostille on my document?

  • Yes, we can affix an Apostille on most documents that qualify as ‘Australian public documents’. Special rules apply to the authentication of educational documents. We may be able to assist with this service by post, see here.


Q: Are appointments necessary for passport and notarial services?

  • Yes, all face-to-face passport and notarial services at the Australian Embassy Ankara are offered by appointment only. Appointments must be booked online: Book Your Appointment.

How do I register my travel with the Embassy?

  • We no longer ask you to register your trip with us, instead you can subscribe to receive updates on the destinations you are travelling to and through. See: No need to register.

Driver’s Licence Renewals

Q: How do I renew my driver’s licence while overseas?

  • The process for renewing your driver licence while overseas depends on the relevant State or Territory Government. We can witness signatures and endorse photos for driver's licence renewal forms but cannot renew the licences themselves.

    Click below on the relevant State for the process:

Australian Birth, Death, and Marriage certificates

Q: Can you give me a copy of my Australian birth, marriage, or death certificate?

  • No. This is managed by State and Territory Governments. Apply for a copy through the official website of the relevant State or Territory Registry of Births, Deaths and Marriages (BDM): Australian Birth, Death and Marriage Records.
  • The Embassy cannot obtain these certificates on your behalf.​

    Click below on the relevant State for the process:

Registering your foreign marriage in Australia

Q: How do I register my marriage in Australia?

  • You can't register an overseas marriage in Australia. But in most cases, your marriage is legally recognised automatically. See: Going overseas to get married?
  • If you are getting married in Türkiye, Georgia or Azerbaijan, you will need to check with the local authorities in that country what you need in terms of documentation. In Türkiye, you will be asked to provide a ‘Certificate of No Impediment to Marriage’, which we can provide you: Please see notarial services on our website to make an appointment.


Q: Does the Embassy provide translation services?

  • No.

Police clearance certificates


Q: My employer has asked for a police clearance. Can you help?

  • Police checks and certificates can be obtained from the Australian Federal Police here. If you need an apostille, please contact us.


Q: Can the Embassy assist with Centrelink issues?

  • Unfortunately, the Embassy is not connected to any of Centrelink’s systems and cannot assist with payment issues.
  • You need to contact Services Australia directly:

    Call Centrelink:

    00 800 6190 5703 (Free call from Türkiye), or
    +61 3 6222 3455 (call charges apply)

    Write to Centrelink:

    Centrelink International Services
    PO Box 7809
    Canberra BC ACT 2610

    We can assist with certifying Centrelink ‘Proof of Life’ certificates. Please see notarial services on our website. For other issues see: Retiring overseas.

Australian Taxation Office, including Superannuation enquiries

Q: Can the Embassy assist with tax enquiries?

  • The Australian Embassy cannot assist with tax enquiries or superannuation issues. Contact the Australian Taxation office directly: or if calling from overseas, phone +61 1300 306 105.

Australian Customs

Q: Can the Embassy provide guidance on customs-related enquiries?

  • No. The Australian Border Force (ABF) handles these matters. For comprehensive information on what you can and cannot bring into Australia, see here.
  • For further guidance, contact the Home Affairs Global Service Centre on +61 2 6196 0196 and select the number ‘5’ for customs-related enquiries.

Bringing Medication into Australia

Q: What are the rules for bringing medication into Australia?

  • For details on which medication can and cannot be brought into Australia, see here and also check the Therapeutic Goods Administration website here.

Bringing Medication into Türkiye

Q: What are the rules for bringing medication into Türkiye?

  • According to Turkish Customs:
    “With a medical report or prescription, you can bring a reasonable amount of medication you need for your personal treatment”.
  • For further details see here or contact the Turkish Customs call centre: +90 312 444 8 482.
  • For any other questions, we recommend contacting the Turkish Embassy in Australia for the latest advice: [email protected]

Q: What about Georgia and Azerbaijan?

  • For Georgia: see here or contact the Georgian Embassy in Canberra: 
  • For Azerbaijan:
    • please note that importation of many pain killers and other prescription narcotics available in Australia are subject to strict restrictions.
    • You should avoid carrying or shipping these medications.
    • If you must bring such medications, you should bring a medical report or letter and your prescription paperwork from a GP in Australia.
    • For more information, contact the Azerbaijan Embassy in Canberra: [email protected]

Also see: Travelling with medication and medical devices.

Other enquiries

Q: Where can I find information on other topics related to travelling overseas?

Emergency contact details 

If you, or someone you know, needs urgent assistance or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on:  

1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)

During business hours our consular staff at the embassy can also assist you at [email protected] or by calling us on +90 312 459 9500 


Ankara Embassy

MNG Building
Uğur Mumcu Caddesi No: 88
Level 7
Gaziosmanpaşa 06700

Telephone: +90 312 459 9500 | Fax: +90 312 446 4827

Email contacts:

Istanbul Consulate-General

Suzer Plaza
Asker Ocağı Cad. No: 15
Elmadağ Şişli 34367

Telephone: +90 212 393 33 00 | Fax: +90 212 243 13 32

Email: [email protected] (Australian citizens only: consular, passports and notarial services enquries - not visa or citizenship enquiries)

Canakkale Consulate

Kolin Hotel
Boğazkent Mevkii L-2

Telephone: +90 286 218 1721 | +90 531 886 5187 | Fax: +90 286 218 1724

Email: [email protected] (Australian citizens: consular and notarial services enquries - not visa or citizenship enquiries)

Consular and Passport Enquiries

Non-urgent consular or passport services enquiries can be directed to your nearest Australian mission by phone or email, noting passport services are not available at our Consulate in Canakkale. 


Office Hours and Public Holidays

The Australian Embassy and Consulates in Turkey are open 08:30 – 12:30 and 13:30 to 17:00, Monday to Friday.

Consular services operate between 08:30am – 4:45pm.

The Embassy and Consulates close for the following public holidays in 2024

Monday                 01 January 2024                       New Year’s Day
Friday  26 January 2024 Australia Day
Friday  29 March 2024 Good Friday
Wednesday  10 April 2024 Ramadan Holiday (Ramazan Bayrami)
Thursday  11 April 2024 Ramadan Holiday (Ramazan Bayrami)
Friday  12 April 2024 Ramadan Holiday (Ramazan Bayrami)
Monday  17 June 2024 Sacrifice Holiday (Kurban Bayrami)
Tuesday  18 June 2024 Sacrifice Holiday (Kurban Bayrami)
Wednesday  19 June 2024 Sacrifice Holiday (Kurban Bayrami)
Friday  30 August 2024 Victory Day
Wednesday  25 December 2024 Christmas Day
Thursday  26 December 2024 Boxing Day
Monday  30 December 2024 Additional DFAT Public Holiday
Tuesday  31 December 2024 New Year’s Eve