Refugee and Humanitarian Team Leader and Liaison Officer - LE5 - Home Affairs - Ankara
Job Ref: 934
Job Title: Refugee and Humanitarian Team Leader and Liaison Officer - LE5 - Home Affairs - Ankara
Location: Ankara
Salary: USD $2,726.93 per month (gross)
Contract type: Fixed-Term Non-ongoing for a period of 15 months
Contract hours: Fulltime, 37.5 hours per week
Additional Benefits: 20 days recreation leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance, Transport Allowance
Closing date: 22nd June 2025
Job Summary
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Home Affairs
The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's immigration and citizenship, returns and removals, customs and trade, travel, border and maritime security, national security, social cohesion, identity security, emergency management, counter terrorism, infrastructure security and cyber security functions.
Immigration Group is responsible for administering Australia’s Permanent and Temporary Migration Programs, people smuggling policy and implementation, and the Refugee and Humanitarian Program and Settlement Programs. The Group delivers status resolution in detention and the community and manages the Department’s client facing services and information services. It also provides policy advice on national impacts of migration, citizenship, people mobility, and delivers citizenship, social cohesion and multicultural programs.
About the Position
The Team Leader and Liaison Officer works under the direction of a Senior Migration Officer (SMO) and manages a team of Visa Processing Officers in the Refugee and Humanitarian team. The role also provides support to both internal and external stakeholders in the form of assistance, troubleshooting and strategic advice regarding visa applicants in complex situations and Australia’s migration legislation, visa regulations and processing guidelines.
Key responsibilities of the position include but are not limited to:
- Provide timely advice and assistance as a point of contact for the Department’s key stakeholders in its Assisted Passage program in Ankara, such as Toll Group Pty Ltd, UNHCR and various Turkish government departments.
- Positively engage with a diverse range of internal and external stakeholders on operational matters, maintaining productive working relationships and providing high-level client service.
- Lead and manage a team of Visa Processing Officers, provide coaching and guidance to develop capabilities and monitoring against individual, team and organisational goals.
- Based on a solid understanding of relevant migration legislation and policies, assess cases and make fair, reasonable and lawful visa decisions, using Departmental systems to record data, manage caseloads and conduct regular analysis and system checks.
- Coordinate regular caseload sampling, testing and quality audits in line with agreed assessment targets, timeframes and the Quality Assurance framework and benchmarks.
- Carry out research and interpretation to manage discrepancies and provide support and advice to team members in relation to legislation and policy.
- Support the management team, contributing to business planning and operational objectives and developing best practice to enhance service efficiencies through a commitment to continuous improvement and innovation.
- Prepare a range of high-quality written materials including briefings, proposals and presentations and report on emerging issues.
- Prepare relevant correspondence, ensuring adherence to record keeping procedures and other processes.
Qualifications/Experience
Essential
- Relevant tertiary qualifications and/or experience working in similar visa processing, client service or team leadership roles.
- Ability to lead a small team in a pressured, client-focussed environment.
- Excellent organisational skills, including the ability to perform under pressure, manage high work volumes and set priorities with a high degree of commitment and initiative.
- Interpersonal skills with the ability to build effective stakeholder relationships and conduct interviews.
- Strong coordination, liaison and influencing skills, exercising sound reasoning and judgement within defined parameters, client service standards and established procedures and protocols.
- Clear understanding of how to manage sensitive information, as well as principles of information sharing and handling sensitive and classified information.
- Demonstrated ability to quickly learn new visa and processing systems.
- Capabilities to interpret and apply legislation and policy in support of lawful decision making.
- Proven analytical, research and decision-making skills, including accuracy, attention to detail and ability to identify integrity risks and trends.
- Excellent written and spoken communication skills in English.
- High degree of personal drive and integrity and the ability work flexibly and adapt to changing requirements.
Desirable
- Excellent written and spoken communication skills in Turkish.
- Arabic, Dari or Farsi language skills.
Selection Criteria
Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.
Please do not respond using AI applications such as ChatGPT. The panel will not assess responses found to have used such applications.
The word limit is strictly 250 words per response. The panel will not assess incomplete applications or responses which exceed the word limit.
A. Demonstrated team leadership experience with the ability to manage performance, provide day-to-day supervision and develop individuals to achieve key objectives.
B. Strong planning and organisational skills with the ability to work under pressure and manage competing team priorities under limited supervision, producing quality outcomes in a fast-paced, high-volume environment.
C. Experience managing complex stakeholder relationships and strategic partnerships, influencing, negotiating, consulting and collaborating on issues of mutual benefit.
D. Ability to quickly and efficiently adapt to new systems and technology, learn new processes and disseminate information accordingly.
E. Ability to interpret and apply complex legislation, policy and guidelines, guiding team members to make decisions based on subjective criteria.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Clicl HERE to apply
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Corporate Services Administrator – LE3 – DFAT – Ankara
Job Ref: 929
Job Title: Corporate Services Administrator – LE3 – DFAT – Ankara
Location: Ankara
Salary: USD $1,666.51 per month (gross)
Contract type: Permanent-Ongoing
Contract hours: Fulltime, 37.5 hours per week
Additional Benefits: 20 days recreation leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance, Transport Allowance
Closing date: 5th June 2025
Job Summary
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program, and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
Under direction from the Corporate Services Manager and support from the Corporate Services Officer, the Corporate Services Administrator provides core administrative support to the Embassy across public enquiries, finance, procurement, processing and logistics. The role requires a proactive and collaborative approach to shared workloads.
The key responsibilities of this position include, but are not limited to:
- Respond to public enquiries relating to consular, visas, events, public diplomacy and direct aid.
- Support finance administration tasks such as entering invoices for payment, reviewing financial records and SAP data entry.
- Administer databases, systems and processes for management of information (including personnel files and training information) ensuring all information is accurate and in alignment with our privacy policy.
- Assist with procurement processes, maintain contract records and prepare purchase orders.
- Support the Regional Services Delivery Hub (RSDH) for Europe and Corporate Services Officer with HR-related administration.
- Maintain mail handling systems including the diplomatic mail bag.
- Assist with logistics for official visits, arranging domestic and international travel and accommodation as required.
- Process VAT returns and maintain vehicle documentation.
- Provide basic translation and interpreting services as required.
- Update contact lists and support ad hoc administrative needs, including coordinating general enquiries, managing the group inbox and triaging queries to appropriate team members.
- Provide back-up to the Corporate Services Officer and Consular Services team as required.
Qualifications/Experience
Essential
- Demonstrated administrative and client service skills.
- Excellent oral and written communication skills in English and Turkish.
- Attention to detail and strong organisational skills.
- Experience in administrative and customer service functions.
- Flexible, team-oriented attitude with ability to follow procedures accurately.
- A willingness to work outside of standard hours as necessary.
Desirable
- Experience in Microsoft Office suite, SAP and iPayroll (or other relevant HR software).
Selection Criteria
In your written statements, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response. The panel will not assess responses which exceed the word limit.
A. Experience working in an administration role and ability to work autonomously, demonstrating initiative and adapting to a rapidly changing environment.
B. Ability to exercise good judgement when responding to enquiries and handling difficult clients, ensuring sensitive information is handled with discretion.
C. Strong organisational skills with attention to detail and ability to achieve results whilst working to tight deadlines and managing competing priorities with limited supervision.
D. High level oral and written communication skills and the ability to work productively in a small team.
E. Excellent interpersonal skills and the ability to liaise effectively with a range of internal and external stakeholders.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to Apply