Consular and Corporate Services Officer – LE4 – DFAT – Istanbul
Job Title: Consular and Corporate Services Officer
Location: Istanbul
Salary: USD $1,916 per month (gross)
Contract Type: Permanent Ongoing
Hours: Fulltime, 37.5 hours per week
Closing Date: 8 January 2025
Benefits package: Flex time, 20 days recreational leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance
Job Description
The successful applicant will be engaged as a locally engaged staff member by the Australian Consulate-General, Istanbul.
Please be advised that the Australian Consulate-General, Istanbul does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
Under direction of the Consular Services Manager, this position provides a range of consular, passport and notarial services at the Australian Consulate-General in Istanbul. The position also performs a range of corporate enabling duties and provides backup support to other positions as required.
Key responsibilities of the position include but are not limited to:
- Provide high-level consular, passports and notarial services to Australian citizens and permanent residents in the Consulate-General’s areas of responsibility in Türkiye in accordance with Australian Government guidelines and legislation. Respond to enquiries in person, by telephone and email.
- Manage consular cases and provide on the ground assistance to consular clients, including but not limited to prison and hospital visits.
- Develop and maintain a range of key contacts and build strong working relationships with stakeholders including within the within the Turkish government, local authorities, diplomatic missions and service providers.
- Operate consular and passports related databases and filing systems, act as a sub-cashier and maintain financial and accountable documents in accordance with regulations.
- Develop and support contingency planning exercises and provide crisis preparedness advice to the Consular Services Manager.
- Assist the Corporate Services Manager with corporate enabling services, such as financial and HR system processing, as required.
- Assist with administrative and logistical arrangements for official visits, including liaison with local authorities, hotels and transport providers.
- Provide backup support for other roles during periods of absence or peak periods, which may involve occasional domestic travel to Australia’s missions in Ankara and Canakkale.
Qualifications/Experience
- Sound interpersonal skills and demonstrated experience working in a client service or similar role.
- Strong communication and interpersonal skills including fluency in written and spoken English and Turkish.
- Ability to adapt and respond effectively to challenging and unforeseen events and crises. Experience in crisis management would be an advantage.
- Capacity to work well in a team setting and build productive working relationships with a broad range of clients and stakeholders and an ability to assist people in difficult and sensitive situations.
- Ability to exercise discretion and judgement, manage competing priorities and work flexibly to meet time sensitive deadlines.
- The ability to acquire an understanding of the guidelines, policies and legislation governing the provision of consular, passport and notarial services.
- Sound knowledge of local laws and customs, government agencies, local authorities and social services.
Selection Criteria
In your written statements, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response. The panel will not assess responses which exceed the word limit.
A. Well-developed planning and organisational skills to with the ability to manage multiple consular and administrative tasks in a high volume, client-focused environment.
B. Strong customer service and interpersonal skills with the ability to facilitate and promote effective interactions with internal and external stakeholders.
C. Ability to work effectively with other team members, demonstrating flexibility, reliability and initiative.
D. Effective verbal and written communication skills in English and Turkish and ability to tailor messages to different clients and stakeholders.
E. Proficiency with Microsoft Office applications such as Outlook, Word and Excel with ability to manage electronic records whilst maintaining discretion and confidentiality.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to apply.
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Office Manager – LE5 – Defence – Ankara
Job Title: Office Manager
Location: Ankara
Salary: USD $2,501 per month (gross)
Contract Type: Fixed-Term Non-ongoing for a period of 6 months
Hours: Fulltime, 37.5 hours per week
Closing Date: 1 January 2025
Benefits package: 20 days recreational leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance
Job Description
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara for six months from February 2025.
Please be advised that the Australian Embassy, Ankara does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Defence
The primary role of Defence is to defend Australia against armed attack. Australia’s defence policy is founded on the principle of self-reliance in the direct defence of Australia, but with a capacity to do more where there are shared interests with partners and allies.
About the Position
The Defence Office Manager (DOM) is the senior LES management position at the Defence office in Ankara. The DOM manages, coordinates and organises all Defence Section functions and activities, manages the budget administrative aspects and supervises one staff member.
Key responsibilities of the position include but are not limited to:
- Manage, plan, monitor the Defence office budget to ensure expenditure is in accordance with approved delegations and budget.
- Develop, prepare and submit funding supplementation requests, budget phasing and financial reporting.
- Manage, plan and coordinate the DA’s official meetings, engagement activities and personal program and coordinate the DA’s representative activities in Türkiye.
- Liaise with key internal/external stakeholders to establish and maintain key contacts among the diplomatic community, Turkish officials and relevant service providers. Attend official meetings and translate for DA as required.
- Interpret and apply the Embassy’s Overseas Management Services Catalogue through professional and responsive support to all Australian Government agencies at the Embassy.
- Undertake defence related research on regional military developments and report to the DA.
- Manage visits to Turkey including all logistical support requirements.
- Manage Defence Office and official residence inventories, arrange office/residences repairs and maintenance.
- Supervise and lead a small team (consisting of the Defence Driver/Administrative Assistant) in supporting high level visits from Australia, including by Defence personnel, other government agencies, and other senior visitors.
- Contract management and assist in progressing complex defence projects.
- Manage a range of Defence related administrative functions – medical/health provisions, military security clearances, coordination of A-based arrivals/departures, overflight requests, respond to general enquiries.
Qualifications/Experience
Essential
- Strong familiarity with Microsoft applications including Outlook, Word, and Excel, and customer relationship and financial management applications such as SAP.
- Demonstrated ability to effectively prioritize tasks and manage team workflow in a high-pressure environment, while working at a high level with minimal supervision.
- Demonstrated prior experience in financial management.
- Interpersonal skills with ability to build effective stakeholder relationships.
- High level written and verbal communication skills in English and Turkish.
- Right to live and work in Türkiye.
Desirable
- Experience with Australian Department of Defence administrative and financial policies.
- Experience in applying the Commonwealth of Australia’s procurement guidelines.
Selection Criteria
In your written statements, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response. The panel will not assess responses which exceed the word limit.
A. High level administrative skills and ability to coordinate and plan complex events, manage diaries and maintain records.
B. Ability to complete financial reporting and manage budgets.
C. Excellent decision-making and organisation skills with the ability to set and manage priorities and deadlines.
D. Ability to build strong relationships and communicate with internal and external stakeholders in English and Turkish.
E. Ability to undertake research and report findings to senior management in an appropriate manner.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to apply.
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Climate Policy and Research Officer – LE4 – DFAT – Ankara
Job Ref: 875
Job Title: Climate Policy and Research Officer – LE4 – DFAT – Ankara
Location: Ankara
Salary: USD $1,849 per month (gross)
Contract type: Fixed-Term-Non-ongoing contract until June 2025
Contract hours: Fulltime, 37.5 hours per week
Additional Benefits: Recreational leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance
Closing date: 5th January 2025
Job Summary
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia's security, enhancing Australia's prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.
The department also provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia's pursuit of global, regional and bilateral interests.
About the Position
The position is based in Ankara and reports to the Regional Climate Policy Counsellor in coordination with the Ambassador and other staff. The Policy and Research Officer is responsible for providing high-quality and timely research, analysis and policy advice with a focus on international climate policy and negotiations. The position would support Australia’s engagement with Türkiye, the southern Caucasus and the countries of Central Asia and the Middle East to advocate Australia’s climate diplomacy and broader climate interests. This is a short-term position to June 2025.
Key responsibilities of the position include but are not limited to:
- Monitoring and reporting on policy and legislative developments of interest to Australia in Türkiye, the southern Caucasus and the countries of Central Asia and the Middle East, including on climate, energy and environmental issues.
- Undertaking research and analysis to provide prompt, well-researched and accurate policy advice, insights and briefings on key trends and drivers and emerging themes related to government policy, business and non-government stakeholders.
- Establishing and maintaining relationships with key contacts in relevant institutions, third country missions, think tanks and private sector organisations to inform research objectives and reporting on stakeholder views and trends.
- Preparing written reports, including drafting diplomatic cables and background notes.
- Representing the Embassy at meetings, seminars and workshops and reporting on issues and outcomes, as required.
- Assisting with the preparation for Ministerial and other official visits, including logistical arrangements as required.
- Supporting the Embassy's public diplomacy agenda.
Qualifications/Experience
- Relevant tertiary qualifications in international politics or similar fields.
- Demonstrated knowledge/expertise in regional states’ political systems and sound judgement in interpreting developments in politics and policy; knowledge/expertise in climate or energy policy would be an added advantage.
- Strong communication and interpersonal skills including fluency in written and spoken English.
- Turkish and/or Arabic, or other regional language skills would be an added advantage.
- Strong organisational skills with the ability to handle multiple tasks, prioritise effectively, take initiative and work under pressure.
- Demonstrated ability to build productive relationships and work effectively in a small team.
Selection Criteria
In your written statements, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response. The panel will not assess responses which exceed the word limit.
A. Demonstrated ability to undertake independent research on a wide range of climate, energy and environmental issues in Türkiye and neighbouring countries and present findings to senior management in an appropriate manner.
B. Ability to prioritise work effectively and efficiently, meet deadlines and complete projects and assignments with limited supervision.
C. Ability to develop a broad range of useful contacts which may include think tanks, civil society institutions, the business community and other stakeholders and use this network to obtain relevant information.
D. Excellent teamwork and stakeholder management skills and experience working with senior level officials, executives and stakeholders.
E. Well developed written and oral communication skills, including the ability to represent the Embassy at official meetings and prepare reports.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to apply.