Consular Services Officer – LE4 – DFAT - Ankara

 

Job Ref:                                             909
Job Title:                                         Consular Services Officer – LE4 – DFAT - Ankara

Location:                                         Ankara
Salary:                                              USD $2,015 per month (gross)

Contract type:                               Fixed-Term Non-ongoing for a period of 6 months
Contract hours:                             Fulltime, 37.5 hours per week

Additional Benefits:                   20 days recreation leave, Turkish & Australian Public Holidays, Healthy Lifestyle Allowance, Transport Allowance
Closing date:                                 6th April 2025

 

Job Summary

 

The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.

Please be advised that the Australian Embassy, Ankara does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.

 

About the Department of Foreign Affairs and Trade

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government and Consular and Passport services to Australians.

 

About the Position

Under direction of the Consular Services Manager, this position provides a range of consular, passport, and notarial services at the Australian Embassy in Ankara.  The position also performs a range of corporate enabling duties and provides backup support to other positions as required.

The key responsibilities of the position include, but are not limited to:

• Provide consular, passports and notarial services to Australian citizens and permanent residents in Turkiye and other countries of accreditation (Azerbaijan and Georgia) in accordance with Australian Government guidelines and legislation.
• Manage consular cases and provide on the ground assistance to consular clients including, but not limited to, prison and hospital visits.
• Respond to consular, passports and notarial enquiries in person, by telephone and by email.
• Develop and maintain a range of key contacts and build strong working relationships with stakeholders including within the within the Turkish government, local authorities, diplomatic missions and service providers.
• Operate consular and passports related databases and filing systems, act as a sub-cashier and maintain financial and accountable documents in accordance with regulations.
• Process requests and prepare Third Person Notes for diplomatic and official visas.
• Participate in contingency planning exercises and provide crisis preparedness advice to the Consular Services Manager.
• Assist the Consular Services Manager plan and manage consular responses to significant consular events and crises in countries of accreditation.
• Provide backup support for other roles during periods of absence or peak periods.

Qualifications/Experience

• Language skills: fluency in written and spoken English and Turkish.
• Sound interpersonal skills and demonstrated experience working in a client service or similar role.
• Ability to adapt and respond effectively to challenging and unforeseen events and crises. Experience in crisis management would be an advantage.
• Capacity to build productive working relationships with a broad range of clients and stakeholders and an ability to assist people facing difficult and sensitive situations.
• Ability to exercise discretion and judgement, manage competing priorities and work flexibly to meet time sensitive deadlines.
• The ability to acquire an understanding of the guidelines, policies and legislation governing the provision of consular, passport and notarial services.
• Sound knowledge of local laws and customs, government agencies, local authorities and social services.
• Ability to travel at short notice within Turkiye, Azerbaijan and Georgia.

                                                                                                                                     

Selection Criteria

In your written statements, you must include relevant high-level examples from your experience that support your claims against the role. The word limit is strictly 250 words per response. The panel will not assess responses which exceed the word limit.

 

A. Strong planning and organisational skills to handle numerous consular and administrative tasks in a busy, client-focused setting.

B. Solid customer service and interpersonal skills, with the ability to facilitate effective communications with both internal and external stakeholders.

C. Ability to work effectively with other team members, demonstrating flexibility, reliability and initiative.

D. Well-developed written and oral communication skills in both English and Turkish.

E. Proficiency with the Microsoft Office suite and demonstrated experience maintaining accurate and timely records.

 

The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region.  To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].

We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.

 

Click HERE to apply.