Current Job Vacancies

Contract: One Year Contract

Full-Time: 37.5 hours per week

Salary: $1,805 - $1,952 per month (gross)

Closing date: 19 February 2023

About the Department of Home Affairs

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia’s national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Refugee, and Humanitarian visa programs as well as through Temporary entry to support tourism, education, and international relations.

The Department of Home Affairs Ankara office consists of the Refugee and Humanitarian team, the Temporary Entry team and the Family team. The Temporary Entry Team is responsible for processing visitor visa applications clients residing in Turkey, Iran, Georgia and Azerbaijan but may at times also assist with processing applications lodged by clients residing in other parts of the world.

About the position

The Locally Engaged Team Leader ( works under the direction of a Senior Migration Officer (SMO) and manages a team of Locally Engaged Visa Processing Officers.

The key responsibilities of the position include, but are not limited to:

Have a solid understanding of relevant migration legislation and policies to assess and make fair, reasonable and lawful visa decisions.
Provide accurate, timely, consistent and appropriate information to visa applicants and visa processing officers in accordance with relevant legislation and policy.
Adhere to agreed assessment targets, timeframes and the Quality Assurance framework and benchmarks.
Exercise sound reasoning and judgement within defined parameters, client service standards, and established procedures and protocols.
Undertake thorough investigations and integrity checks in relation to complex visa applications, including conducting client interviews.
Conduct research and policy interpretation to manage discrepancies and to provide sound advice to Visa Processing Officers.
Prepare relevant correspondence and ensure adherence to record keeping procedures.
Maintain and monitor data in the various information management systems and analyse trends to improve the detection of visa fraud, support integrity activities and to minimise visa non-compliance.
Contribute to work plans and operational objectives, supporting the management team and initiating work practice improvements
Liaise effectively with a range of internal and external stakeholders.
Contribute to team business planning and development of best practice.
Contribute to developing policies and procedures and improving efficiencies (quality assurance).
Building and managing a high performing team of up to 10 staff by:
- conducting quality assurance activities of visa processing officer decisions and operational processes;
- build team agility, flexibility and resilience in adapting to change;
- understand the Department’s performance management policy instructions and set clear individual and team performance goals;
- mentor, coach and support staff facilitating capability development
- Respectfully and adequately address underperformance
- reporting on individual and team outputs and outcomes by reviewing team members’ performance against set targets through monitoring, feedback and training;
- Ensuring management are informed of sensitive cases, individual staff performance issues, and challenges to program delivery
- Developing and improving business processes, standard operating procedures and processing support tools to assist visa processing officers.

Qualifications/Experience

Essential:

Staff management experience.
An understanding of the Department’s visa and processing systems or a demonstrated ability to quickly learn new systems.
The capacity to interpret and apply legislation and policy to support lawful decision making.
Proven analytical, research and decision-making skills, including accuracy and attention to detail and the ability to identify integrity risks and trends.
Excellent written and spoken communication skills in English.
Ability to set priorities and organise workloads to achieve outcomes and meet deadlines.
High degree of personal drive and integrity, and the ability work flexibly and adapt to changing requirements.
Excellent organisational skills, including the ability to perform under pressure, manage high work volumes and set priorities with a high degree of commitment and initiative.
Applicants must be able to lawfully work and reside in Turkey

Desirable:

Relevant tertiary qualifications and/or experience working in similar visa processing and team leadership roles.
Client service experience.
Interviewing skills.
Arabic, Dari, or Farsi language skills.

SELECTION CRITERIA

What are selection criteria?

The purpose of selection criteria is to assist in making an objective decision about the most suitable candidates for the position. The selection criteria questions are designed to learn more about your knowledge, abilities, skills and personal attributes that are required for someone to be able to perform the position being advertised. This makes it easier to select the most highly qualified candidates.

Responses to selection criteria should provide examples that highlight your strengths, achievements, capabilities, and experiences relevant to the position you are applying for.

Your response for each selection criteria should be between 200-300 words per response.

Please note that should you not address the selection criteria; your application will not be considered.

Team Leaders are required to work with legislation and policy and guide staff to make decisions on subjective criteria. Please provide an example that demonstrates you can apply critical thinking skills to assist staff in making subjective decisions consistent with policy or legislation.
Team Leaders are required to be highly organised with the ability to manage competing priorities and meet team processing targets. Please provide an example that demonstrated your ability to manage a team in achieving results while also dealing with competing priorities.
Team Leaders are required to manage situations where circumstances can change quickly. Provide an example of a time when you managed a team during a period of change or uncertainty towards a common goal.
Team Leaders require excellent spoken and written communication and interpersonal skills. Please given an example of where you have had to adapt your communication skills to manage staff or obtain information from someone who does not understand the need for the information.
Team Leaders are required to manage Visa Processing Officers who use several different systems and assess different types of visas with different legislative requirements. Please provide an example that demonstrates your ability to quickly adapt to new technology or quickly and efficiently learn new processes and communicate these to staff.
Team Leaders are required to monitor individual and team progress, positively receive, and provide timely and constructive feedback to address underperformance and barriers to success. Please given an example where you had to manage a staff member who was underperforming and how you dealt with the underperformance issue.

Click HERE to apply.

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Visa Processing Officer – LE3 – Ankara

Contract: One Year Contract

Full-Time: 37.5 hours per week

Salary: $1,103 - $1,193 per month (gross)

Closing date: 19 February 2023

About the Department of Home Affairs

The Department of Home Affairs is the Australian Government interior ministry with responsibilities for border control, immigration, refugees, citizenship, multicultural affairs, emergency management, transport security, cyber security policy and coordination, countering violent extremism programs and critical infrastructure protection.

Immigration Programs Division (IPD) sits within the Immigration and Settlement Services Group. IPD delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Refugee, and Humanitarian visa programs as well as through Temporary entry to support tourism, education, and international relations.

The Department of Home Affairs Ankara office consists of the Refugee and Humanitarian team, the Temporary Entry team and the Family team.

About the positions

Under general direction, Visa Processing Officers are responsible for assessing visa applications and determining outcomes.

The key responsibilities of the positions include, but are not limited to:

Provide accurate, timely, consistent and appropriate information to visa applicants in accordance with relevant legislation and policy.
Manage a caseload of visa applications and adhere to agreed assessment targets, timeframes and the Quality Assurance framework and benchmarks.
Analyse various sources of information and determine the authenticity of visa applications and documents to make decisions, referring complex cases to senior staff.
Identify and report integrity concerns and trends and participate in integrity support activities.
Liaise with internal and external stakeholders on operational matters and provide high-level client service.
Record case notes and prepare correspondence including natural justice letters, requests for additional information and decision records.
Prepare and undertake interviews with visa applicants.
Use Home Affairs systems to process applications and record data, manage caseloads, and conduct research, analysis and system checks.
Contribute to the implementation of improved work practices.