Visa Processing Officer – LE3 – Home Affairs – Ankara
Job Ref : 951
Job Title : Visa Processing Officer – LE3 – Home Affairs – Ankara
Location : Ankara
Salary : $1,666.51 USD per month (gross)
Contract type : Fixed-Term Non-ongoing for a period of 12 months
Contract hours : Fulltime, 37.5 hours per week
Additional Benefits : 20 days recreation leave, Turkish and Australian Public Holidays, Healthy Lifestyle Allowance, Transport Allowance
Closing date : 3rd August 2025
Job Summary
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Home Affairs
The Department of Home Affairs is the Australian Government interior ministry with responsibilities for border control, immigration, refugees, citizenship, multicultural affairs, emergency management, transport security, cyber security policy and coordination, countering violent extremism programs and critical infrastructure protection.
Immigration Programs Division (IPD) sits within the Immigration and Settlement Services Group. IPD delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Refugee, and Humanitarian visa programs as well as through Temporary entry to support tourism, education and international relations.
The Department of Home Affairs Ankara office consists of the Refugee and Humanitarian team, the Temporary Entry team and the Family team.
About the Position
Under general direction, the Visa Processing Officer is responsible for assessing visa applications and determining outcomes.
The key responsibilities of the position include, but are not limited to:
- Provide accurate, timely, consistent and appropriate information to visa applicants in accordance with relevant legislation and policy.
- Manage a caseload of visa applications and adhere to agreed assessment targets, timeframes and the Quality Assurance framework and benchmarks.
- Analyse various sources of information and determine the authenticity of visa applications and documents to make decisions, referring complex cases to senior staff.
- Identify and report integrity concerns and trends and participate in integrity support activities.
- Liaise with internal and external stakeholders on operational matters and provide high-level client service.
- Record case notes and prepare correspondence including natural justice letters, requests for additional information and decision records.
- Prepare and undertake interviews with visa applicants.
- Use Home Affairs systems to process applications and record data, manage caseloads and conduct research, analysis and system checks.
- Contribute to the implementation of improved work practices.
Qualifications/Experience
Essential:
- An understanding of the Department’s visa and processing systems or a demonstrated ability to quickly learn new systems.
- The capacity to interpret and apply legislation and policy to support lawful decision making.
- Proven analytical, research and decision making skills, including accuracy and attention to detail and the ability to identify integrity risks and trends.
- Excellent written and spoken communication skills in English and Turkish.
- Experience using Microsoft Excel to analyse and interrogate data would be an advantage.
- Ability to set priorities and organise workloads to achieve outcomes and meet deadlines.
- High degree of personal drive and integrity with the ability to work flexibly and adapt to changing requirements.
- Excellent organisational skills, including the ability to perform under pressure, manage high work volumes and set priorities with a high degree of commitment and initiative.
- Applicants must be able to lawfully work and reside in Turkiye.
Desirable:
- Relevant tertiary qualifications and/or experience working in a similar visa processing role.
- Client service experience.
- Arabic, Dari, or Farsi language skills.
Selection Criteria*
Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.
Please do not respond using AI applications such as ChatGPT. The panel will not assess responses found to have used such applications.
The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit.
A. Visa Processing Officers are required to work with legislaiton and policy to make decisions on subjective criteria. Please provide an example that demonstrates you can apply critical thinking skills to make a subjective decision consistent with policy or legislation.
B. Visa Processing Officers are required to be highly organised with the ability to manage competing priorities and meet set processing targets. Please provide an example that demonstrated your ability to prioritise and balance a series of competing priorities in order to meet tight deadlines and achieve results.
C. Visa Processing Officers are required to work in a team where circumstances can change quickly. Provide an example of a time when you worked collaboratively within a team during a period of change or uncertainty towards a common goal.
D. Visa Processing Officers require excellent spoken and written communication skills. They must be able to prepare client correspondence, interview notes, assessment notes and be able to write decision records in English outlining the reasons a visa applicant has been refused a visa in English. Please give an example that demonstrates your ability to prepare somewhat complex correspondence and records.
E. Visa Processing Officers are required to process visa applications using several different systems and assess different types of visas with different legislative requirements. Please provide an example that demonstrates your ability to quickly adapt to new technology or quickly and efficiently learn new processes.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to apply.
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Corporate Services Manager – LE5 – DFAT – Ankara
Job Ref : 953
Job Title : Corporate Services Manager – LE5 – DFAT – Ankara
Location : Ankara
Salary : $2,726.93 USD per month (gross)
Contract type : Permanent-Ongoing
Contract hours : Fulltime, 37.5 hours per week
Additional Benefits : 20 days recreation leave, Turkish and Australian Public Holidays, Healthy Lifestyle Allowance, Transport Allowance
Closing date : 5th August 2025
Job Summary
The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program, and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
Under limited direction from the SAO, the Corporate Services Manager leads the Corporate Services Team, ensures high quality delivery of enabling functions including administration and protocol and provides strategic advice to post management. The position is also the primary liaison with the Regional Services Delivery Hub (RSDH) for Europe on HR and finance matters and manages external relationships, for example with Turkish authorities and suppliers.
The key responsibilities for this position include, but are not limited to:
- Manage administration and protocol and provide strategic advice and high-level support to Embassy management.
- Lead and manage a small corporate team, including delivering performance management, prioritising workloads, coaching and training.
- Work closely with the RSDH on HR and finance functions, liaising with local banks and external service providers as required.
- Oversee budget development, expenditure monitoring and financial reporting.
- In consultation with the RSDH, ensure delivery of accurate and timely payroll and entitlements management.
- Supervise the administration of entitlements for posted officers, including ensuring compliance with the DFAT Human Resources Manual and maintaining records.
- Develop, implement and review practices to ensure compliance with DFAT corporate policies and local legislation, streamlining related internal processes and procedures as required.
- Build and maintain relationships with internal and external stakeholders, including Turkish authorities, suppliers and Australian government partner agencies.
- Support official visits with logistical and administrative arrangements.
Qualifications/Experience
Essential
- Extensive experience in office administration, including the ability to collate data and information, prepare reports and provide analysis and advice to senior management.
- Demonstrated management and team leadership skills, including proven ability to deliver performance management, coaching and training to support the achievement of corporate objectives.
- Strong financial literacy, experience with budget management and proven ability to adhere to financial management policies.
- Strong planning, prioritisation and organisational skills.
- Experience developing and implementing new standard operating procedures to support business outcomes.
- Excellent stakeholder engagement and interpersonal communication skills.
- Proficiency in Microsoft Office, including MS Excel to intermediate level or above.
- Ability to apply relevant legislation, policies and guidelines with sound judgement.
- Excellenet oral and written communication skills in English and Turkish are required.
Desirable
- SAP experience.
- Knowledge of Turkish labour law, social security (SGK) and customs laws.
- Understanding of Turkish Ministry of Foreign Affairs procedures and diplomatic regulations.
Selection Criteria
Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.
The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit.
A. Experience managing a busy office and balancing competing priorities to ensure multiple business functions run smoothly.
B. Proven leadership skills, including managing performance, developing teams and promoting engagement and motivation.
C. Ability to understand and apply local employment laws, regulations and best practices, providing clear advice on effective personnel services.
D. Demonstrated ability to manage a budget, ensuring compliance with relevant legislation and internal financial policy.
E. Excellent communication and interpersonal skills in English and Turkish and the ability to build effective stakeholder relationships at all levels.
F. Proficiency with Microsoft Office suite including intermediate level Excel skills with the ability to analyse data and provide reports to senior management.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to [email protected].
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Click HERE to apply
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